Terms of service





Terms and Conditions (T&C)



Bassaffine FZE




1. Scope



1.1 These Terms and Conditions apply to all contracts for the sale and delivery of goods concluded between

Bassaffine FZE, Ajman Free Zone, United Arab Emirates (hereinafter referred to as the “Seller”) and its customers.


1.2 Any conflicting or deviating terms of the customer shall not apply unless expressly agreed in writing by the Seller.


1.3 A “consumer” is any individual entering into a legal transaction for purposes outside their trade or profession.

A “business customer” is any individual or legal entity acting in the course of commercial or professional activity.




2. Conclusion of Contract



2.1 The products displayed in the online shop do not constitute a legally binding offer but an invitation for the customer to submit an offer.


2.2 The customer submits a binding offer by completing the online order process or by submitting an order via email.


2.3 The Seller may accept the offer within a reasonable period by:


  • sending an order confirmation (email),

  • dispatching the goods, or

  • requesting payment.



2.4 The Seller reserves the right to refuse orders without providing reasons.





3. Right of Withdrawal



3.1 A right of withdrawal shall only apply if explicitly granted by the Seller.


3.2 Exclusion:

There is no right of withdrawal for goods that are:


  • custom-made,

  • manufactured according to customer specifications, or

  • clearly personalized (e.g. custom vocal booths).





4. Prices and Payment



4.1 All prices are final prices and do not include import duties, taxes, or customs fees in the destination country.


4.2 The customer is solely responsible for:


  • import taxes and duties,

  • bank charges,

  • currency conversion fees.



4.3 Payment methods are displayed during the checkout process.


4.4 Payment is due immediately unless otherwise agreed.


4.5 The Seller reserves the right to process orders only after full payment has been received.




5. Delivery and Shipping



5.1 Delivery is made worldwide to the address provided by the customer.


5.2 Delivery times are estimates and not legally binding unless expressly agreed.


5.3 Shipping is carried out via third-party logistics providers.


5.4 Transfer of Risk:


  • For business customers: upon handover to the carrier

  • For consumers: upon delivery to the customer



5.5 The Seller shall not be liable for delays caused by:


  • customs clearance,

  • transportation issues,

  • force majeure or events beyond control.



5.6 If delivery fails due to reasons attributable to the customer, the customer shall bear all resulting costs.




6. Retention of Title



The goods remain the property of the Seller until full payment has been received.




7. Warranty and Liability



7.1 The Seller shall provide warranty in accordance with applicable laws unless otherwise stated below.


7.2 For business customers:


  • warranty period is limited to 12 months

  • the Seller has the right to choose the type of remedy



7.3 The Seller shall be fully liable for:


  • intent and gross negligence,

  • injury to life, body, or health.



7.4 In all other cases, the Seller shall not be liable for:


  • indirect damages,

  • consequential damages,

  • loss of profits.



7.5 The Seller shall not be liable for damages caused by improper use, handling, or installation of the product.




8. Custom-Made Products



8.1 Many products (e.g. vocal booths) are manufactured individually based on customer specifications.


8.2 The customer is responsible for providing accurate measurements and requirements.


8.3 The Seller shall not be liable for errors resulting from incorrect customer specifications.


8.4 Custom-made products are excluded from return, exchange, or cancellation.




9. Delivery Conditions / Installation Requirements



9.1 The customer is responsible for ensuring:


  • sufficient access (doors, stairs, elevators),

  • appropriate installation space,

  • any required equipment (e.g. forklift if necessary).



9.2 Additional costs caused by difficult delivery conditions shall be borne by the customer.




10. Promotional Vouchers



10.1 Promotional vouchers are only valid within the specified time period.


10.2 Cash redemption is not possible.


10.3 Only one voucher may be used per order.




11. Governing Law



These Terms and Conditions shall be governed by the laws of the United Arab Emirates, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).




12. Jurisdiction



The place of jurisdiction for all disputes shall be the registered office of the Seller in the United Arab Emirates, to the extent permitted by law.




13. Dispute Resolution



The Seller is not obligated and not willing to participate in dispute resolution proceedings before a consumer arbitration board.