Terms of service





General Terms and Conditions (GTC)




Table of Contents



  1. Scope of Application

  2. Formation of Contract

  3. Right of Withdrawal

  4. Prices and Payment

  5. Delivery and Shipping

  6. Retention of Title

  7. Liability for Defects (Warranty)

  8. Use of Promotional Vouchers

  9. Use of Gift Vouchers

  10. Governing Law

  11. Jurisdiction

  12. Alternative Dispute Resolution





1) Scope of Application



1.1 These Terms and Conditions (“GTC”) of Bassaffine UG (haftungsbeschränkt) (“Seller”) apply to all contracts concluded between a consumer or business customer (“Client”) and the Seller regarding goods and/or services offered in the Seller’s online shop. Any deviating terms from the Client are rejected unless expressly agreed in writing.


1.2 These GTC also apply to the purchase of vouchers, unless otherwise specifically stated.


1.3 A consumer, as defined here, is any natural person entering into a legal transaction for purposes predominantly outside their trade, business, or profession.


1.4 A trader is any natural or legal person, or partnership with legal capacity, who concludes a legal transaction in the course of their commercial or self-employed professional activity.




2) Formation of Contract



2.1 The product descriptions in the online shop do not constitute binding offers. They serve only as an invitation for the Client to submit an offer.


2.2 The Client may submit an order via the Seller’s integrated online form. By placing goods or services into the virtual basket, completing the ordering steps, and clicking the final order button, the Client makes a binding offer to purchase. Offers may also be submitted by e-mail.


2.3 The Seller may accept the Client’s offer within five (5) days by:


  • sending a written or electronic confirmation (e-mail or fax),

  • dispatching the ordered goods (delivery is decisive), or

  • requesting payment after the order has been placed.



If none of these occurs, the Client’s offer is deemed rejected after the period lapses.


2.4 If payment is made via PayPal, the contract is concluded once the Client finalises payment by clicking the order button, subject to PayPal’s user agreements.


2.5 If Amazon Payments is chosen, payment processing occurs via Amazon Payments Europe S.C.A. The Client authorises payment to Amazon by clicking the final order button, at which point the Seller accepts the Client’s offer.


2.6 After contract conclusion, the Seller stores the contract text and provides it to the Client by e-mail, fax, or letter. Beyond this, no permanent access is offered.


2.7 Prior to submitting an order, the Client can detect input errors by carefully reviewing the information displayed. The browser’s zoom function may help with error recognition. Entries can be corrected using standard keyboard/mouse functions until the order button is clicked.


2.8 The contract may be concluded in German or English.


2.9 Order processing and communication generally take place via e-mail. The Client must ensure that the e-mail address provided is correct and that Seller’s e-mails can be received, including by adjusting spam filters.




3) Right of Withdrawal



3.1 Consumers are generally entitled to a statutory right of withdrawal.

3.2 Details are set out in the Seller’s Cancellation Policy.




4) Prices and Payment



4.1 Prices displayed in the online shop are total prices including statutory VAT. Shipping costs are shown separately where applicable.


4.2 The available payment methods are displayed in the online shop.


4.3 For deliveries outside the EU, additional costs may apply (e.g. bank transfer fees, exchange charges, import duties, taxes). Such charges must be borne by the Client.


4.4 If the Client chooses Shopify Payments, processing is carried out by Shopify International Limited, Dublin, Ireland. Shopify may use third-party payment providers, whose terms may apply. Further details are available at: Shopify Payments Terms.




5) Delivery and Shipping



5.1 Delivery is made to the address specified by the Client within the area designated by the Seller, unless otherwise agreed. For PayPal payments, the delivery address stored with PayPal applies.


5.2 If delivery fails due to reasons attributable to the Client, the Client must cover the resulting costs of re-dispatch. This does not apply if the Client validly exercises their right of withdrawal or if the failure was outside the Client’s control.


5.3 Collection by the Client is not possible for logistical reasons.


5.4 If the Seller is not properly supplied by their own supplier despite reasonable efforts, the Seller may withdraw from the contract. In such cases, the Client will be informed immediately, and any payments will be refunded.




6) Retention of Title



Until full payment is received, the delivered goods remain the property of the Seller.




7) Liability for Defects (Warranty)



7.1 Statutory provisions apply unless otherwise stated below.


7.2 For business Clients:


  • The Seller may choose the type of remedy (repair or replacement).

  • Limitation for new goods is one (1) year from delivery.

  • Used goods are excluded from warranty.

  • Limitation does not restart after replacement delivery.



7.3 Limitations do not apply:


  • to claims for damages or expenses,

  • if defects were fraudulently concealed,

  • to goods used for a building that caused its defectiveness,

  • to mandatory updates for digital products.



7.4 Statutory recourse rights for traders remain unaffected.


7.5 Business Clients must inspect goods and report defects in accordance with § 377 HGB. Failure to do so results in acceptance of goods as delivered.


7.6 Consumers are asked (but not obliged) to report visible transport damage to the carrier and notify the Seller immediately. Failure to do so has no impact on statutory rights.




8) Use of Promotional Vouchers



8.1 Promotional vouchers issued free of charge by the Seller during campaigns, with limited validity, can only be redeemed in the online shop during the specified period.


8.2 Certain products may be excluded if stated in the voucher terms.


8.3 Multiple vouchers may be used in one order if allowed.


8.4 The order value must at least equal the voucher value. Any unused balance will not be refunded.


8.5 If the order value exceeds the voucher, the Client must pay the difference using available payment methods.


8.6 Vouchers cannot be exchanged for cash and bear no interest.


8.7 If goods paid with a voucher are returned under the withdrawal right, the voucher is not refunded.


8.8 Vouchers are intended for the named recipient only and cannot be transferred. Seller may verify entitlement.




9) Use of Gift Vouchers



9.1 Gift vouchers purchased in the shop can only be redeemed there unless otherwise stated.


9.2 Gift vouchers and remaining balances are valid until the end of the third year after purchase. Balances are credited to the voucher account.


9.3 Vouchers must be redeemed before finalising an order. Later offsetting is not possible.


9.4 Multiple vouchers may be used in one order if permitted.


9.5 If the order value exceeds the voucher, the Client must pay the balance with another payment method.


9.6 Gift vouchers cannot be exchanged for cash and do not accrue interest.




10) Governing Law



German law applies to all legal relationships between Seller and Client, excluding UN sales law. For consumers, this choice of law applies only insofar as protection granted by mandatory laws of the consumer’s country of residence is not removed.




11) Jurisdiction



For business Clients, legal entities under public law, or special public funds with a seat in Germany, the Seller’s business location is the exclusive place of jurisdiction.


If the Client is based outside Germany and the contract relates to commercial activity, the Seller’s place of business is also the exclusive jurisdiction. In all cases, the Seller may alternatively bring action at the Client’s local court.




12) Alternative Dispute Resolution



12.1 The European Commission provides an online dispute resolution (ODR) platform at: https://ec.europa.eu/consumers/odr.


12.2 The Seller is not obligated or willing to participate in dispute settlement procedures before a consumer arbitration body.